Return & Refund Policy

We strive to ensure customer satisfaction with every purchase.

Return Period

Customers may request a return within 7 (seven) days after receiving the product, in accordance with applicable consumer protection laws.

Return Conditions

To be eligible for a return:

• The product must be unused and in original condition
• It must be returned in the original packaging
• All items and accessories must be included

How to Request a Return

To initiate a return, please contact our support team with: 

• Order number
• Reason for the request

After review, return instructions will be provided. contact@mydrmelaxin.store

Refunds

Refunds are processed after the returned item is received and inspected:

• Credit card: refund processed according to the card issuer’s policies
• Other payment methods: processed within up to 5 business days

Returns that do not meet the above conditions may be refused.